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It’s not tough to guess when it comes to the biggest player in the pizza space. The largest pizza company in the world, Domino’s Pizza has now partnered with Microsoft to transform the ordering system and the store operations experience using the power of generative AI technology. By streamlining the ordering process, the partnership will take advantage of Microsoft’s Cloud and Azure OpenAI Service to improve Domino’s customer experience.
Domino’s has been quick in adapting to technology and is utilizing data and AI capabilities to enhance retail operations with Microsoft as its major cloud supplier. They worked together to create a generative AI assistant that uses the Azure OpenAI Service. By helping store managers with activities like purchasing ingredients, scheduling personnel, and managing inventory, they will have more time to focus on improving employee satisfaction and customer service. The alliance will also concentrate on improving the customer experience with Azure OpenAI.
To hasten the delivery of smart stores and ordering innovations, Domino’s and Microsoft want to build an innovation lab. To safeguard client data and privacy, both businesses are devoted to ethical AI practices.
The importance of generative AI in adapting to changing consumer tastes and improving the customer experience was emphasized.
Within the next six months, Domino’s hopes to start testing generative AI-powered solutions for its locations and clients. With the help of this strategic partnership, Domino’s can continue to lead the way in technological advancement and customer-focused innovation.
With more than 20,000 locations operating in over 90 markets, Domino’s Pizza, which was founded in 1960, is the biggest pizza company in the world. With a significant presence in both the domestic and international markets, Domino’s reported retail sales exceeding $17.5 billion globally in 2022. With a large percentage of its sales coming from digital channels, technology innovation has been crucial to Domino’s success. With the introduction of Pinpoint Delivery in 2023, which allowed customers to receive deliveries in a variety of locations—including parks and beaches—Domino’s dedication to innovation was clear.